IBM Software Consulting & Support
IBM Cognos TM1, BI and SPSS customers often require some level of post-production support or assistance that exceeds the capabilities of the IBM Support program. Customers are looking to resolve issues that require an understanding of their unique system design, as well as the ability to come on-site when needed. That’s why Aviana now offers the Aviana Alliance Support Program, which allows you to choose one of three service levels and customize it to meet your specific needs. All of the Aviana Alliance packages are designed to maximize the return on investment of your IBM Business Analytics software with an optimized environment, fast support and issue resolution, and continued education for your internal team.
Use your unique call-in number, email or web form to connect with your Aviana Alliance Support Coordinator to log a case or issue with a guaranteed response time within 24 hours or less.
Make sure you have rapid resolution during critical times such as quarter or year-end. Critical support calls and emails receive priority status. Guaranteed response time is two hours or less.
IBM Software Environment Diagnostics and Scorecard
The quarterly environment diagnostics and scorecard, included in every package, ensures your system is running optimally and adhering to best practices. This proactive component maximizes your IBM Software ROI.
Sit in on one Aviana webinar per quarter to guarantee your internal team is continuing to hone their skills and stay current with changes in the IBM Cognos platform.
Online Hub Access
As a member of the program you’ll receive exclusive access to our online forum and knowledge base at www.tm1hub.com.
Model Maintenance Review
You are covered during critical rollover or cycle transitions. Schedule an appointment up to one week in advance to request remote assistance from your Aviana Alliance Support Team to handle maintenance and optimization of your TM1, Framework Manager or SPSS models.
Receive on-site, in-person IBM Cognos TM1, BI or SPSS training for new users and administrators or to retrain existing staff.
Development Environment Upgrade
Stay current with new software versions. When new service packs or new releases become available from IBM, we’ll perform the upgrade in your development environment for testing and planning.
Receive a block of hours to use for additional development and enhancements. Additional hours can be purchased in blocks of eight.