| Customer Service System for Large International Automobile Manufacturer |
| Client |
Large International Automobile Manufacturer |
 |
| Project |
Customer Service System |
Executive Summary:
The client has articulated a vision for its future IT infrastructure that spans interaction and workflow systems, transaction processing systems and reporting systems. Aviana is participating in the design, development, and implementation of the client's new Customer Service System. This is the client's biggest I/T project ever. |
|
| The Problem |
| The client currently uses an archaic IBM mainframe-based lease and loan processing system (Shaw/Le Mans) that is very old, highly customized, and difficult to maintain. The management believed that it was time to replace the aging technology embodied in the Shaw/Le Mans application with a new system that is better geared to handle the current needs, as well as handle anticipated future needs. |
| Aviana's Solution |
Aviana participated in the evolution of this project from an early stage. We formed a key part of the team that initially established the feasibility of the proposed system architecture itself, and they continue to play a critical role in the core architecture group.
The project has adopted a messaging bus architecture as its core underpinning. The main processing engine was provided by Alltel's Financial application which includes the industry's most robust and extensive loan processing capabilities, and the front-end will be custom developed to integrate with the client's Clarify-based Customer Relationship Management (CRM).
The client has decided to use IBM WebSphere MQ queuing technology as the messaging architecture because it leverages existing assets, follows EAI best practices, and has an industry-proven installed base.
The project includes the following technical/platform components, as shown below: |
 |
IBM Mainframe environment (MVS/CICS/VSAM, etc) running Alltel Financial packaged application |
|
IBM WMQI for message queuing, interfaces and queue transformations |
|
Microsoft Windows 2000 client desktops and LAN Servers |
|
Microsoft SQL Server 2000 for local/LAN data |
|
Microsoft Visual Interdev/VB/C++/COM+ including MTS |
|
Actuate for Reporting |
|
| Benefits |
| The benefits expected from the project were: |
|
Accurate data and calculations with quick access and government compliance |
|
Flexible systems for rapid product development and service delivery. |
|
Low cost provider capability |
|
Service to dealers and customers is maximized. |
|
|
Architecture Overview of Customer Service System |
|
|
|
